Entradas Tomatina 2024

Shower should be better.

We welcome your comments.
The showers are complicated, bear in mind that 20,000 people have to shower in 1 hour. We are trying to improve the service.

When you will go this year, please take care of your personal belongings or don’t take it with yourself at bunol. People lost gold chain rings and there some people who took out your mobile phones from your pocket. Many pick pockets are out there. Be aware

Although La Tomatina is a very safe event, with lots of police all over the town of Buñol. It is true that lately there have been a lot of thefts, especially of mobile phones. We appreciate your suggestion. We advise you to leave your valuables in our lockers.

The lockers are not actually “lockers” - they store your bag on a shelf alongside everyone else’s. You also need to purchase a locker ticket in a separate queue BEFORE you line up for the locker queue. We had no issues, but I wouldn’t store my passport or wallet in those lockers thinking they’d be “safe”.

Thank you for your comments.
Our lockers are totally secure, only our staff can access them and we have never had any complaints about this.

Having to present a paper ticket or show ticket on phone to depart festival was inconvenient. Maybe do a wrist band next time? Also lockers were not very well organized.

Thank you for your comments. They help us to improve our service.

Some of the other Festival goers where made aware to be vigilant, as pickpockets where rife with many people being robbed of phones and money. We didn't have a problem. We returned to the lockers prior to boarding the last bus ar 16:00

the toilets facility were not enough for the crowd. there were long queues everywhere. this should be organised better in future.

Thank you for your feedback.
The bathrooms are provided by the town hall of Buñol. We will send you your complaint so that next year we will have more bathrooms.

More bathrooms were needed. Sanitation was an issue

Thank you for your feedback.
The bathrooms are provided by the town hall of Buñol. We will send you your complaint so that next year we will have more bathrooms.

all is well

La organización dentro de Bugnol, no fue buena. Las rutas de acceso no estaban claras, dimos vueltas y vueltas para llegar al acceso. Los mapas entregados eran sumamente minimalistas. La salida de los buses para el retorno, estaba mal organizada, no había un lugar marcado, ni un cola para mantener el orden.

Gracias por tus cometarios que nos ayudan a mejorar.
Los carteles dentro de buñol, los pone el ayuntamiento, a nosotros no nos permiten poner más cartelería. Trasladamos la queja al ayuntamiento para que la amplíe el año que viene. Os recordamos que disponemos del paquete V que incluye un guía turístico.
También os recomendamos que prestéis atención al video que ponemos en el autobús, en el cual se muestra una simulación del trayecto exacto desde el parking, hasta la puerta de acceso de la Tomatina, asi como el recinto de la Tomatina.
Tenemos una parada de bus en la entrada al parking. De todas formas, tomamos nota para intentar mejorarlo el año que viene.

That bus service from Valencia to bunol , and and people given respect to each other when they have play with tomatina, i am specially come from India for that festival,

The food and crowd control could have been done better. Also after the play the showers to wash up and toilets were very less for the crowd assembled there.yhe organisation can be done better for the next year

Thank you for your feedback.
Showers and toilets are provided by the town hall of Buñol, we transfer your opinion to take the appropriate action. Although we believe that you did not go to the right place, because the shower area is wide so that many people can shower at once.

Finding bus at the end :)

The shower arrangements and lack of changing area

Thank you for your feedback.
Showers are provided by the town hall of Buñol, we transfer your opinion to take the appropriate action. Although we believe that you did not go to the right place, because the shower area is wide so that many people can shower at once.

Only minor issue was the removal of a couple of "bum bags" by one of the stewards, didnt think that was absolutely necessary, however we did get them back.

No info about after party. Bus back was a first come first served... it was a good thing we were back to our original bus as we left our change of clothes on it!

As we warned, it is not allowed to leave objects on the bus. We do the return this way so its more flexible, and both those who want to stay more time in buñol like those who want to return to Valencia soon, can take the bus when they need it.

Showers: only ONE shower, well hose. Very very disappointing. As well as the bathroom situation. I was very upset with the amount of stalls. Not enough!!!!! It was not great on that point.....

Showers and toilets are provided by the town hall of Buñol, we transfer your opinion to take the appropriate action. Although we believe that you did not go to the right place, because the shower area is wide so that many people can shower at once.

The lines for lockers were abit unorganised for the amount of people there

We have taken note and for the next few years we are already planning to expand both space and locker staff members for that it will be more fluid.

No signs for pick up by bus No explanation of what is going to happen or where to go once Off bus Badly organised coach departure, had to wonder around every coach in the car park looking for our bus, maybe they should be colour coded areas?

All our buses have a reference number. When you make the booking we will send you a document with the reference of your bus. Just look for that reference in the departure buses. We also have a person who can help you and to inform in the exit of buses. In the bus we put an informative video of the party and we deliver a flyer with a map and information, this year in one of the buses the video didn't work for problems in the player, we apologize. We remind you that we also have an information point in buñol in our fun zone.

The fact that there were no free showers it was all you had to pay for.

At Tomatina we have 145,000 Kg of tomatoes distributed in 6 trucks enough tomatoes to enjoy the party. The municipality of Buñol provides free showers such as we inform you in the video and flyer with the map of your location.

Finding the return bus was a little difficult because the drop point in the morning and the pickup point in the afternoon were different.

As we informed you on the trip to Buñol, we have a bus stop at the entrance to the parking, where our staff will guide you back to the bus. So all you have to do is go to the parking and we'll take you to the bus. Anyway we take note to improve next year.

It took us a while to find the lockers. We also should have been told about departure times.

Our fun zone, ticket offices, information point is only 200 metres from the parking. On the bus we deliver a map with its location. We recommend that you keep this map. Returning buses depart from Buñol from 13:30 to 16:00, as is indicated in the web, in the pdf of your reservation and the video that we put you on the bus

Badly organised No information on arrival on where to go, that we couldn’t take bags into the festival. Dropped off with no help to arrangement s to get back to our hotel

In the bus we gave you a map and put an explicative video (in English and Spanish) with the rules of the Tomatina, indicating how to go from the parking to the entrance door. In addition our information point is only 200 meters from the parking. We recommend that you pay attention to the video and if you have any doubts, go to our information point. We also have lockers to leave your suitcase in our fun zone.

Return journey hassles being unorganised.

The buses are numbered and obviously you must go on the bus you have assigned. We send you the bus reference in the confirmation email of your booking. In addition the bus reference appears in large letters in the document that you must presenter to get on the bus. The return bus is open and you can return in any bus that has the letter G. Its impossible you waited hours to get on the buses. Buses depart from Buñol as soon as they're full of people, every 5-10 minutes, so the tail is never is more than 10 minutes.

your lack of contact

Thank you for your feedback. Please bear in mind we provide with an onsite helpdesk service in order to help and inform our customers about the Tomatina festival.

I wish that I had realized when I booked that I could have returned on any of the buses because I would have done the later morning departure. We were coming in the night before and had minimal sleep but we needed the early departure from Bunol. As it turned out, the buses were delayed for our morning pick up and had trouble finding the drop off point so we were driving around for quite awhile. On departure, since we were trying to get all of the tomato off of us, we missed the first bus back. Since we had learned this wasn't an issue, we initially weren't worried. As it turned out, there was an accident on the highway and the buses could not get back to us. We waited for about 1 hr. The accident would not be the fault of the company by any means but it did create problems for us and our onward transportation. We were concerned that if we brought stuff and there were no lockers available (as we didn't understand how the locker situation was), we would have to take our belongings with us to the tomato fight. As we know now, we would have been alright bringing a change of clothes and things to get cleaned up with but at the time we didn't realize. There was very minimal information provided before the event as well as the day of. I was dependant on trying to find information from blogs that other people had written and it would have been nice to have that information from the people we were purchasing our transport from.

Thank you for your feedback. Please bear in mind that we provide with an onsite helpdesk service, where you can be informed about the festival and solve your concerns. We also provide with locker service allowing customers to leave their gear and get changed after the Tomatina.

There was no information regarding showering after the event so when we went to the bus they informed us we needed to go to a house and get showered and were not allowed on the bus even after that because all the tomatoes were out even though we paid 10 euros to shower. the bus driver was very rude and knew 0 english which did not help

Thank you for your feedback. We regret your experience with the bus driver, they are not trained for dealing with customers. For that matter we provide with an onsite helpdesk service, where you can get all sort of information about the festival. We also would like to inform you that the Buñol city council offers a free shower service.

the unorganised return, but not bad. Did not use the lockers...was not told of them during exiting the bus to the fest.

We kindly remind you that we provide with an onsite helpdesk where you could get information about the festival and some help for any concern.

Absolutely no communication or information. Leaving was a nightmare - no buses for 1.5 hours, no information from staff. Wound up taking the train back instead of waiting in the parking lot in the sun

Thank you for your feedback. Eventhough a significant amount of buses were available in order to provide a continuous flow, we regret you had to use the train service instead.

Once we got to Bunol it was so disorganized for all B buses. We were told to get off the bus, no guide. All the C buses and BCN had signs. Saw some people with shirts, others without. When I was all over, they just put people on any bus they could find.

Dear customer: the tour you have purchased does not include guide service. For next year we advise you to purchase a tour with guide so you are shown the way from the buses area to the Tomatina, the return and the bus you are assigned to. We also provide with an information desk near the locker and the fun zone area.

According to the tickets we get, we were sent to different areas of the city for the festival. I was not able to see the pole with the ham on it which means we were not in the main area . I did not expect this.

Dear customer thank you for your feedback. Please note the tour you purchased does not include a tour guide. Also bear in mind that the Tomatina ticket grants you entry to the whole Tomatina perimeter including the ham pole area. For next year we would recommend you to purchase a tour with guide in order to avoid this kind of situations. We also provide an information point/desk.

Falta de información en los autobuses (informar a los visitantes del regreso) y personal que hable ingles. Pero luego en el punto de información nos ayudarón e informaron bien y en ingles.

Gracias por su comentario. Le recordamos que este paquete no incluye ningún guía, por lo que para la próxima vez, le recomendamos que adquiera el paquete V que incluye un guía que le acompañaran en todo momento e informarán con más detenimiento sobre la fiesta. En el print at home que usted tenia, aparecía el horario de regreso de los autobuses.

Bus shuttle back was horribly late and we couldn't find the free showers.

Thank you for your feedback. The tour you purchased does not include the guide service. Maybe we would recommend to purchase one with guide. We also kindly remind you that we provide with helpdesk service in Buñol, where you can be informed about the festival and get help with issues that may arise. Our return buses to Valencia are in service, on an ongoing basis, from 13.00 H until 16.00 H. The standard waiting time is about 10 minutes until the bus is full.

We did not have a guide and we didnt know what to do and when to be bsck The driver was rude and did not want to help

Thank you for your feedback. Please bear in mind that the purchased package did not include guide. Maybe for next time we would recommend you to buy the V package: you will be accompanied by a guide at all times and be informed about the festival. We regret your experience with the bus driver, they are not trained to inform the customers. For that matter we provide with an onsite helpdesk service, always happy to inform and help you to solve any issue that may arise.

Buses were new, but you can not ask the drivers anything because they do not speak well English.

it still some stupidity at its finest

Nos costo un poco encontrar el bus de vuelta!

Las duchas no han sufisamente.

We got a free drink. We showed the tickets to multiple People of the organisation. Wait on a parking place with 50 busses.